Faq

Do I need to register to place an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

What kinds of payment methods do you accept?

We accept the following forms of payment:

 

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal
  • AfterPay
  • Cooarri Gift Cards, E-Gift Certificates, and Store Credits issued within the United States

Is my privacy and personal information secure on your site?

Please read our privacy policy to view the full details on how we protect your privacy and personal information.

Why was my order cancelled?

  • If your order has been canceled, please contact your financial institution to verify your payment method
  • If you still need assistance, please contact us.

How do I return or exchange my order?

If you have an issue with your order, please contact us via email at: care@cooarri.us to let us know the issue. Also attach a picture and be as detailed as possible so we can take care of your concern as soon as possible.

 

You can also reach our to us care staff at 1-844-266-2774 during normal business hours as we will take care of your issues via telephone.

HOW DO I CANCEL MY ORDER?

Cancelling your order is easy to do. Contact us via our contact us page. Make sure you send your order number and one of our care staff members can cancel your order for you. 

 

If your order has already began processing there is no way to cancel order. Once you receive your order, you can then leave unopened and contact us to start a return. Please see our return policy to start a return.

CAN I MAKE CHANGES TO MY ORDER?

If your oder has already been placed and processed, there is no way to make changes. If you just made the order within the last hour, it may be possible to make changes if you send us an email via our contact us page. Be sure to add your order number so we can locate your order and explain changes in detail for best results in changes.

HOW DO AFTERPAY WORK?

Pay in 4 interest-free installments. Budget your spending. Earn rewards when you shop. Discover thousands of brands and millions of products, online and in-store. 
Do it all in the app, easily and securely.